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Support Agent

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  • Dashboard Overview

      Using the Guardian Property System Dashboard, customers can provision and deploy devices, see the status and location of deployed devices, and set up alerts and reports for devices.   Customers c...

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  • Naming Devices on the Dashboard

      Guardian Property System will assign a location (i.e name) to every Leak Detector during the provisioning process. The Installer or customer will have to name any extra Leak Detectors or Gateways...

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  • Installation of Devices that have not been pre-provisioned

      Using the information in the Site Survey form, all devices to be installed shall be provisioned by Guardian Property System (GPS) prior to the deployment. All pre-provisioned devices will have a ...

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  • Deployment of Devices

      If devices are to be deployed by the Installer, Elexa/GPS will generate a primary Dashboard account for the Customer, ahead of deployment, using the email address of the Building Engineer or othe...

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  • Site Survey

      During the site survey, the Installer will determine suitable Leak Detector and Gateway install locations at the property. The Installer will be given a test kit containing Gateways(s) and Leak D...

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  • Installation Overview

      The installation process consists of provisioning and deployment of devices. Guardian Property System (GPS) will provision the devices and then the Installer will deploy them on site. Deployment ...

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  • What data does GPS collect and provide?

      The LoRaWAN® Guardian Leak Detector when paired to a LoRaWAN® Gateway is able to provide the following data: Leak detected/leak resolved Leak Detector online/offline status  Tamper sensing Tempe...

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  • What does a GPS system contain?

      Your Guardian Property System contains at least one Gateway, Leak Detector(s), and may contain  Remote sensor probes deluxe.   Leak Detector The LoRaWAN® Guardian Leak Detector is a wireless, bat...

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